Before contacting support
Confirm the source file format and file size.
Check whether the task is still processing or has failed.
Prepare the account email, task name, task time, and a short description of the issue.
DelSubtitle
Support
Support
DelSubtitle support focuses on account access, upload issues, task processing, generated outputs, billing questions, and workflow guidance.
Common topics
Subtitle removal quality and subtitle area selection.
Subtitle extraction accuracy and proofreading.
Translation workflow and export formats.
Credits, subscription status, and invoices.